How Can We Help?
What is the return policy?
We offer free returns or exchanges within 15 days of receiving your order. You can return your product for store credit, or a different product. See full details of our "Returns & Shipping" page.
What are the shipping options?
We offer complimentary local delivery on order over $100 (before tax) to the St. John's Metro region
Pick-up options available - contact us to make arrangements at hello@feathersprout.com
- Canada Post Expedited Parcel (1-7 business days)
- Canada Post Xpresspost (1-3 business days)
Shipping is automatically calculated at check-out.
*Contact us for international shipping rates
What do I do if I never received my order?
If for some reason you did not receive your order within the stated timeframe please contact us and we will get back to you as soon as possible.
What do I do if I received a defective order?
In the unfortunate event that you receive something that isn't up to standard please give us a shout and we will be happy to help you out.
How do I make changes to an order I’ve already placed?
Contact us immediately to ensure we can adjust your order before it is fully processed.
Where are you located?
We are proudly Canadian and are located in the beautiful province of Newfoundland.
How do I make sure I order the right size?
We try and provide appropriate sizing charts when necessary. If you have further inquires don't hesitate to give us a shout on social media or email, hello@feathersprout.com
How do I contact your company if my question isn’t answered here?
Email us at hello@feathersprout.com and we will be more than happy to assist you.
Where can I pick up my order locally?
We have two pick up locations. One in Kelligrews, and the other in Paradise. Contact us to arrange a pick up time - hello@feathersprout.com
